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Very pleased with service I received.  Returned spotty gloves as they were on the small side fo ...

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Returns Policy

What is your "30 Day No-Quibble Guarantee"?

We will accept returns of any item, other than swimwear, at any time within 30 days from the date of order. To return an item, please contact us by email or phone on  0845 459 3270  before you return the item. You can then (subject to stock levels) choose another product or have a refund. You pay the return postage but we will send any exchange item out to you free of charge to a mainland UK address (excluding Highlands) using our standard delivery method.
Please make sure that any items returned include your name, address and order number and reach us in tip top condition!  Returned items should be returned in the same condition that you received them, complete with all the original packaging, tags/stickers and be in saleable condition as a new item.

Please note, for hygine reasons, we do not accept returns of swimwear..



What is your return address?

Our return address is as follows:

Spotty Green Frog Limited
Unit 4 Bee Mill, Preston Road
Ribchester
Lancashire
PR3 3XL


My parcel has not arrived

If you have selected Express Delivery and ordered before 12 noon on a working day (Monday to Friday - excluding Bank Holidays), your parcel should be with you within 1 to 2 working days.
Standard delivery is sent either by 3 to 5 working day courier or by Royal Mail First Class with dispatch the next working day after your order is placed.
If your parcel has not arrived, please call us on  0845 459 3270  or contact us by email.