Spotty Green Frog Delivery Policy
We only deliver within the United Kingdom. We do not deliver to the Channel Islands, BFPO addresses or overseas.
All oders are shipped via courier on a tracked, signed for delivery service.
Standard delivery (UK Mainland): Orders usually arrive within 3 to 7 working days (excludes Saturday and Sunday and Bank Holidays) but please allow up to 7 working days - £4.49
Express Delivery (UK Mainland): Express delivery to UK mainland addresses - £8.99
Orders must be placed before 12 noon Monday-Thursday for delivery within 1 to 2 working days (Monday to Friday delivery). Orders placed before 12 noon on Friday will be delivered on Monday or Tuesday, or on Tuesday or Wednesday on Bank Holiday weekends. Orders placed after 12 noon on Friday, or on Saturday or Sunday will be dispatched the following Monday for Tuesday or Wednesday Delivery, except on Bank Holdays.
Please note that our Express service does not support delivery to The Highlands, Islands or Northern Ireland.
Highlands, Islands and Northern Ireland - £14.99
Postcodes excluded from standard delivery charges include postcodes starting with IM, TR, AB31-38, AB41-45, AB51-56, FK19-21, G8 3, G8 4, HS, IV1-63, KA1-17, KA27-28, KW1-17, PA20-78, PH1 & 10(selected), PH5-9, PH15-26, PH30-50, ZE. Plus all NI postcodes. For deliveries to these areas please call for a quote.
BFPO Addresses - All orders are shipped via couiers. As a result we cannot deliver to BFPO addresses.
Adverse Weather Conditions - We reserve the right to change our order and delivery deadlines in the event of adverse weather conditions affecting our courier’s ability to make deliveries.
Your Delivery
All orders are dispatched via couriers who deliver between the hours of 7am and 10pm Monday to Friday and on Saturday if Saturday delivery has been requested. All orders have a tracking number and require a signature. During busy periods, such as the Christmas season, delivery may be attempted slightly earlier or later than this window.
Please make sure that someone is available to take delivery of your order as we cannot be held responsible if our courier is unable to deliver your parcel(s) because there is no one available to sign for your order.
If our courier is unable to deliver your parcel because you are out, a card will be left at your delivery address advising you to collect your parcel from the depot named on the card.
If you make a special delivery request, for example Please leave next door or Please leave in the porch we cannot guarantee that our courier will follow these instructions when a signature is required. We advise against special delivery requests, in particular those asking that parcels be left in open or public areas, in porches, sheds and/or outdoors. Any such requests are entirely at your own risk and we cannot be held responsible if you do not receive your order.
Our couriers will email you and leave a card if no one is home when they have tried to deliver your order. You are responsible for coordinating your delivery with the courier if you are not home for them to deliver. Our couriers will make 3 attempts to deliver your order. After 3 attempts you will be required to collect your order from the couriers depot. Parcels not collected within 7 days will be returned to us and there will be a charge of £9.50 per parcel (£12.99 for Saturday deliveries) for the return which will be deducted from your refund in addition to the per parcel outbound delivery charged to us by the courier.
Refused Delivery/Incorrect Address/Delivery Details: You are responsible for ensuring that you provide the correct address and postcode for delivery. If you make a mistake when you place your order please contact us immediately. If our courier returns an order because you made a mistake with the address, postcode or delivery address your order will be reurned to us and the £9.50 (£12.99 Saturday Delivery) returns charge per parcel plus the outband charges per parcel from the courier will be dedcuted from your refund. This charge also applies if a delivery is refused and an order is returned to sender.
You must notify us in writing by email or telephone within 48 hours of being notified of delivery if you have not received the delivery or if the order has been delivered items are missing or damaged. If your order has not been received within 7 days of placing your order please contact us so that we can have our courier firm trace the package. We cannot accept claims for missing orders more than 10 days after the date of order.
Please contact us if you have any questions about delivery or any other questions at all. We’re here to help.
If you have a particular delivery deadline, we recommend you select our Express Delivery option.